Returns & Failure Analysis

Customer complaints are given the highest priority within 3PEAK.

The cross-functional team will mobilize relevant resources to fully support the analysis of customer complaints.

3PEAK will fully support and timely feedback on any customer requirements for the analysis to ensure customer satisfaction.

Information Collection

• Part No.

• Failure Mode

• Number of failures

• Point of failure (Line pull; 0km; Field)

• Lot No. (refer to 3PEAK label information)

• Customer schematic

• Method for locating the failure

• ABA Swap test

* The FA flow and analysis methods may be changed based on the different failure modes.